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HASARLA

Support

Write to us

destek@hasarla.com

We're a one-person team; we read every email and answer as soon as we can. It helps if you include:

  • Which product: Hasarla Desktop or Hasarla KO
  • For Hasarla Desktop, your Windows version and the app's version
  • For Hasarla KO, your browser and device, and a screenshot of Settings › About › “Technical info” in the game
  • For purchases, your order number or the email address you bought with

Licence key

Where is my key?
In the order email Lemon Squeezy sent after your purchase. If you can't see it, check your spam folder; if it's not there either, write to us from the email address you bought with.
Where do I enter the key?
In Hasarla Desktop, Settings › Licence. In Hasarla KO, the “Have a licence key?” field in the game's Settings.
It says the device limit is reached.
Remove a device you no longer use: in Hasarla Desktop, Settings › Licence › “Remove from this device”. If you can't reach the old device any more, write to us and we'll remove it.
There's a LEMSQZY* line on my card statement.
That's us. Lemon Squeezy takes our payments, and that's how the seller name appears on statements.

Hasarla Desktop

Windows shows a warning.
That's expected because the installer isn't code-signed. Getting past it takes two clicks: how. The Microsoft Store version doesn't show it.
I can't find the app's icon.
Windows 11 hides new apps' icons under the “^” arrow on the taskbar. You can drag it onto the taskbar from there. Ctrl+Shift+H starts a new capture from anywhere.
What are the shortcuts?
Press F1 in the app: every shortcut and all 58 tools are listed there.

More questions about Hasarla Desktop

Hasarla KO

How do I install the game like an app?
“Install the app” in Chrome or Edge; on iPhone, “Add to Home Screen” from Safari's Share menu.
The game won't open or is slow.
Update your browser; it's tested in Chrome and Edge. If that doesn't help, send us a screenshot of Settings › About › “Technical info” in the game.

Report abuse

If you think an image made with our products targets or humiliates you or someone else, write to destek@hasarla.com with “Abuse” in the subject line and include a link to where it was shared. We don't host images; we also suggest reporting it to the platform where it was shared. We read every report and act on our products where needed.